REFUND & RETURN POLICY – PokeCardUniverse

POLICY

We want you to be completely satisfied with your purchase. Please read our return and refunf policy below

We offer a 30-day retum policy from the date your order is delivered

To be eligible for a return, your item must be:

Unopened and in the same condition that you received it

In the original packaging

With proof of purchase (order number or receipt)

Customers are responsible for return shipping costs unless the item is defective or we made an error with your order.

We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your retumed item

If you received a defective or damaged item we’re happy to exchange it for the same item. Please contact us within 30 days of delivery

To start a return, please contact us at support@pokecarduniverse.com with your order number and reason for the return

Our team will provide you with retum instructions and the return address

Please do not send your purchase back to the manufacturer.

Once we receive and inspect your retum, we will send you an email to confirm that we’ve received your returned item.

If approved, your refund will be processed to your original payment method within 3-5 business days.

Shipping fees are non-refundable.

If you have any questions about returns and refunds, please contact us:

Email: support@pokecarduniverse.com

All products are 100% authentic and verified.

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support team is always here to help you.